I am passionate about (re)designing customer experiences! I aim to create and enhance meaningful, customer-focused solutions that cultivate lasting business return.
With extensive expertise in global operations management and a foundation built on hospitality values, I deliver a unique, customer-centric approach to every project. My diverse background has equipped me with profound insights into cultural expectations and high service standards, which I leverage to help design seamless and impactful customer experiences.
Managing Director - "Directeur Général", initially as an interim management role. Universo Bois was a B2B key player on the French market for (wooden) garden products with a turnover of circa € 20M per year.
Initially hired to improve operations, develop & implement a new commercial strategy for the French market and to create stronger communication lines between the French operations and the Dutch mother company.
Following the company owner's decision to stop its activities, I had to both operationally and legally close down the business in France.
