Let’s connect if you’re passionate about redefining what exceptional customer experience feels like! My goal is to help experience and enhance the satisfaction of meaningful, customer-focused solutions that foster loyalty.
I leverage my global operations management expertise and hospitality values to bring a unique, customer-centric approach to your projects. My background has equipped me with deep insights into diverse cultural expectations and high service standards, which I now channel into creating seamless and impactful customer experiences. I’m dedicated to delivering excellence that resonates with clients and customers alike.
Partnered with a former Shell Real Estate colleague to leverage our respective skills sets and promote the "Conceptual Design" approach to project management: designing facilities and services through the eye of the end user.
Assisting organizations, project developers and architects with the design of effective concepts that enhanced both customers and employees’ positive experiences while minimizing both future operational burden and cost. Applying this approach right from the beginning of projects helped maximize return on investment; save on development time and cost and maximize turnover.
Key projects :
• Design of the new "The Hague Conference Centre New Babylon" and restaurant concepts - The Hague, The Netherlands
• Redesign of the new "Park Paviljoen" Visitors Centre - Hoge Veluwe National Park, The Netherlands.
