I am passionate about (re)designing customer experiences! I aim to create and enhance meaningful, customer-focused solutions that cultivate lasting business return.
With extensive expertise in global operations management and a foundation built on hospitality values, I deliver a unique, customer-centric approach to every project. My diverse background has equipped me with profound insights into cultural expectations and high service standards, which I leverage to help design seamless and impactful customer experiences.
Partnered with a former Shell Real Estate colleague to leverage our respective skills sets and promote the "Conceptual Design" approach to project management: designing facilities and services through the eye of the end user.
Assisting organizations, project developers and architects with the design of effective concepts that enhanced both customers and employees’ positive experiences while minimizing both future operational burden and cost. Applying this approach right from the beginning of projects helped maximize return on investment; save on development time and cost and maximize turnover.
Key projects :
• Design of the new "The Hague Conference Centre New Babylon" and restaurant concepts - The Hague, The Netherlands
• Redesign of the new "Park Paviljoen" Visitors Centre - Hoge Veluwe National Park, The Netherlands.
