Let’s connect if you’re passionate about redefining what exceptional customer experience feels like! My goal is to help experience and enhance the satisfaction of meaningful, customer-focused solutions that foster loyalty.
I leverage my global operations management expertise and hospitality values to bring a unique, customer-centric approach to your projects. My background has equipped me with deep insights into diverse cultural expectations and high service standards, which I now channel into creating seamless and impactful customer experiences. I’m dedicated to delivering excellence that resonates with clients and customers alike.
Member of the hotel's Executive Committee , in charge of managing the whole Human Resources function.
Led > 450 employees and fully accountable for the HR (Personnel & Training) department's activities such as “Saudisation” programme, catering, staff housing, transport and employees welfare.
The HR department received the “Hyatt E.A.M.E. Hotels - Best HR Operation" award in 1990.
Supported and motivated employees throughout the distressing period of the 1990-1991 first Gulf-War when the US Army Command used our hotel as their military operations base and communications center.
