I am passionate about (re)designing customer experiences! I aim to create and enhance meaningful, customer-focused solutions that cultivate lasting business return.
With extensive expertise in global operations management and a foundation built on hospitality values, I deliver a unique, customer-centric approach to every project. My diverse background has equipped me with profound insights into cultural expectations and high service standards, which I leverage to help design seamless and impactful customer experiences.
Selected, recruited and trained employees for new and existing hotels in Southeast Asia emerging markets (Malaysia, Indonesia, Vietnam, Philippines)
Appointed Hospitality Trainer for Hong Kong based Century International Hotels (Brian Deeson's) in the South East Asia region.
Designed and delivered development programmes for hotel chains and independent privately run properties in Central America and throughout the Southeast Asia region.
Led and facilitated adventure based experiential learning activities at the “Outdoor Centre” in Nadrin (Belgium).
Lectured at the International Hotel Management School of The Hague (The Netherlands).
