After over 40 years of professional activities, I have now decided it’s time to give back by making myself available pro bono. Please reach out if you think I could be of any assistance to you or your project.
With extensive global expertise in L&D Operations Management and a foundation built on Hospitality values, I am able to deliver a unique, 360 degrees end user-centric approach to any project.
My background and experience has equipped me with profound insights into cultural expectations and high service standards, which help design seamless and impactful customer experiences.
Carefully designed, created and enhanced meaningful customer-focused solutions always cultivate lasting business return.
Tasked with the (re)centralization of employees’ training and development programmes for Forte’s luxury “Exclusive Hotels by Forte” portfolio - 13 properties in 9 different countries.
Facilitated the introduction of the group’s global customer loyalty programme.
