Let’s connect if you’re passionate about redefining what exceptional customer experience feels like! My goal is to help experience and enhance the satisfaction of meaningful, customer-focused solutions that foster loyalty.
I leverage my global operations management expertise and hospitality values to bring a unique, customer-centric approach to your projects. My background has equipped me with deep insights into diverse cultural expectations and high service standards, which I now channel into creating seamless and impactful customer experiences. I’m dedicated to delivering excellence that resonates with clients and customers alike.
Hired to carry out a detailed audit of this congress center to detail and analyze the current operational processes in order to, at a later stage, introduce new operating procedures aiming towards a more effective and professional operation.
Ran a full audit of the processes in place and also assessed the capability of the organization, per department, in line with a potential upgrading of the current operations as well as future broader plans for development, including the potential building of the Triodos Bank new headquarter on the center's ground.