I am passionate about (re)designing customer experiences! I aim to create and enhance meaningful, customer-focused solutions that cultivate lasting business return.
With extensive expertise in global operations management and a foundation built on hospitality values, I deliver a unique, customer-centric approach to every project. My diverse background has equipped me with profound insights into cultural expectations and high service standards, which I leverage to help design seamless and impactful customer experiences.
Hired by Joe Hogan (CEO) and ABB's Executive Commitee to develop the concept and lead the project to design a new >10,000 m2 "Learning Factory" Corporate Learning Center concept at the Group's headquarters in Zurich, Switzerland.
Starting from a blank sheet of paper, the project included the transformation of an old industrial factory from the 30's into a CHF 70M state of the art Learning facility and technology show-case facility.
