Let’s connect if you’re passionate about redefining what exceptional customer experience feels like! My goal is to help experience and enhance the satisfaction of meaningful, customer-focused solutions that foster loyalty.
I leverage my global operations management expertise and hospitality values to bring a unique, customer-centric approach to your projects. My background has equipped me with deep insights into diverse cultural expectations and high service standards, which I now channel into creating seamless and impactful customer experiences. I’m dedicated to delivering excellence that resonates with clients and customers alike.
Hired by Joe Hogan (CEO) and ABB's Executive Commitee to develop the concept and lead the project to design a new >10,000 m2 "Learning Factory" Corporate Learning Center concept at the Group's headquarters in Zurich, Switzerland.
Starting from a blank sheet of paper, the project included the transformation of an old industrial factory from the 30's into a CHF 70M state of the art Learning facility and technology show-case facility.
